Humility in Management - Taking the Time to Reflect, Realign and Simply Breathe (謙遜的管理—花時間反省、重新調整、深呼吸)

11/06/2019 - 11:15 to 11/06/2019 - 12:45
Proposal(Workshop / Presentation)
Coordinating organization: 
The Central Alberta Women's Emergency Shelter
New Methods in Shelter Management and Social Work
Organization Name: 
The Central Alberta Women's Emergency Shelter (中部亞伯達省婦女緊急庇護)
Proposer: Tosha Duncan
Describe your workshop/presentation (300-500 words): 
-This workshop speaks to leaders and managers within organizations and offers insight to lessons learned through the implementation of major organizational change. (The Open Doors Project, YWCA Canada and BC Association of Transition Houses and Shelters).
-This 3 year project focuses on implementing a trauma-informed, low barrier and harm reduction approach to practice within women's shelters in the midst of the opiod crisis in Red Deer, Alberta, Canada.
-Involvement in this project which had a social justice orientation had significant implications at the organizational and community level which were not anticipated and were not adequately planned for.
-This workshop speaks to circumstances that may occur when management loses focus on the frontline staff and morale is negatively impacted and tensions between teams increase impacting the well-being of the organization.
-This workshop speaks to the importance of receiving staff feedback and then incorporating recommendations, often requiring a return to basics and rebuilding from the ground up.
-The role that management plays in facilitating and supporting this repair work is discussed and the importance of taking a step back and stalling on the implementation plan as a worthwhile investment is reinforced.
-Humility and a willingness for management to apologize and lean in to the organization is discussed as pivotal, as is the importance of taking a step back to reflect on the change and to breathe prior to moving forward.
-The same principles of trauma informed care that are applied to clients, must be applied to staff to foster resiliency amongst staff and to create investment in change.
-The challenges which result when participating in cutting edge or new initiatives which are evidence based however lacking in longitudinal data and applications within diverse contexts are discussed.